You have 14 days from the date of delivery to request a return or exchange. Requests made after this window can’t be accepted.

For hygiene reasons, fragrances can only be returned if they are unopened, unused, and in their original sealed packaging. We’re unable to accept returns on any bottle where the seal has been broken or the product has been used, tested, or sprayed — this applies even if only a small amount is missing.

Gift sets must be returned complete, with all original components included.

Sign in and go to My Account → Orders, select the order, and choose “Request Return.” Don’t have an account or can’t find your order? Contact us with your order number and we’ll take it from there.

Once we receive and inspect your return, we’ll confirm approval by email. Approved refunds are issued to your original payment method (or, for Mobile Money orders, sent back to the number used) within 5–7 business days. Original shipping fees are non-refundable unless the return is due to our error (wrong item, damaged in transit, etc.).

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with a photo of the item and your order number. We’ll cover return shipping and send a replacement or full refund — no exceptions to the “unopened” rule apply in this case, since the fault is ours.

Want a different fragrance instead? Follow the same return process and place a new order for the item you want — this is faster than waiting on a swap, since it ships as soon as it’s placed rather than after your return is received.