Orders are processed and packaged within 24 hours of payment being confirmed (Monday–Saturday). Orders placed on a Sunday or a public holiday begin processing the next business day.

• Domestic — 3 to 5 business days, $6.50, free on orders over $75
• Regional (neighboring countries) — 5 to 8 business days, $14.00
• International — 8 to 14 business days, calculated at checkout

Delivery estimates begin from the day an order ships, not the day it’s placed. Remote areas may take a little longer — you’ll see this noted at checkout if it applies to your address.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also view the status of any order from My Account → Orders once you’re signed in.

If your order hasn’t arrived within the estimated window, check the tracking link first — most delays resolve within a day or two of the estimate. If it’s been longer, or tracking shows no movement, reach out via our Contact page with your order number and we’ll look into it with the carrier directly.

Every fragrance ships in protective, shock-resistant packaging designed to keep glass bottles safe in transit. Gift orders are wrapped on request — just leave a note at checkout.